Top-quality, multi-lingual customer services from qualified experts. Available via web, email, chat, phone and more 24/7/365.
Tietoevry Banking Bank & Card Support 24/7 delivers exceptional customer service experiences for bank customers, with a 2023 (CSAT) Customer Satisfaction Score of 8.4/10.
We have more than 25 years’ expertise in serving retail and corporate banking end customers and handle more than half a million enquiries annually. Operating 24 hours a day, 7 days a week, 365 days a year, these top-quality customer services enable banks to focus on their core operations.
Our ISO and PCI DSS-compliant support services are available through the full range of channels, from phone, chat and email to web and social media, ensuring customer convenience and accessibility.
Operating in the Nordics, the UK and across Europe, our dedicated team of trained professionals assists bank customers and cardholders with a wide range of queries, including payment card issues, guidance in the use of bank digital channels and swift assistance with fraud or attempted fraud cases. Services can be delivered in multiple languages, including Norwegian, Swedish, Finnish, English, German and Spanish.
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Product Manager, Bank & Card Support 24/7
Click for more on our cardholder support services, from card & wallet blocking to transaction enquiries and support for virtual cards, plus our extended services such as card ordering, activation and more.
Read moreLearn more about how we act as front-line customer support in case of attempted or actual fraud, including account blocking, transaction identification, tracking, blocking and more.
Read moreWe provide continuous support for customers facing login, navigation, authentication or other issues in mobile and digital banking – including supporting customers using self-service channels.
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