Generative AI is empowering the capabilities of HR platforms. On the SAP SuccessFactors platforms we typically have three main areas where AI is in the focus:
Automation of manual tasks
AI and machine learning algorithms are used to automate repetitive tasks, allowing employees to focus on complex business problems and innovation.
Example: Generative AI
This AI feature helps recruiters create job descriptions and Generate Interview Question. It helps to reduce time spent on manual tasks by sourcing information with AI It also assists employees in finding personalized learning recommendations to fuel their career development and growth.
Natural human interaction with the system
AI enables more natural language interaction with SAP SuccessFactors processes and systems, guiding users through complex tasks.
Example: AI Assistant Joule
Joule is SAP’s natural-language, generative AI copilot. It helps to complete HR task faster so that they can focus on more important Task. Joule improves the employee experience by making it easier and faster for employees to find information, get answers to questions and complete HR-related tasks.
Data-driven decision-making and holistic workforce management
AI provides insights from large datasets, aiding in efficient planning and proactive recommendations.
Example: Talent Intelligence Hub
This is an AI-powered engine for an organization’s entire learning and talent strategy. Embedded in SAP SuccessFactors HXM Suite, it creates a skills portfolio for each employee in the workforce.
Let’s have a look at Generative AI capabilities in SAP SuccessFactors Recruiting
The integration of AI in the SAP SuccessFactors recruiting process brings more process efficiency, accuracy, and data-driven insights, enabling organizations to identify and hire top talent more effectively.
- Job position creation:
In SAP SuccessFactors Recruiting dashboard, Manager can identify the critical skills gap and create required position by using data insights. With the help of Joule the position will be created after respective workflow approval. This makes complex process easy and reduces manual work with automation. - Job description generation:
Recruiters (hiring managers) can enhance and generate job descriptions using generative AI capabilities. Once a recruiter approves the job requisition request on SAP start, recruiter will take an immediate action to proceed with the next steps on the job requisition details, under the job description section. Recruiter will click on the enhance button and both the original version and the AI-enhanced version of the job description will be displayed. Recruiter can make necessary modifications and click on the accept button.
- Interview reminder and preparation:
With the SAP SuccessFactors and Microsoft Teams integration, interviewers will now receive a Teams notification 24 hours before their scheduled interview. To remind them and help them prepare with an overview of the candidate’s profile, skills preview, and competencies needed for the role, and provide generative AI-recommended interview questions based on the role. This is providing recruiter with valuable support and guidance for upcoming interviews. - Interview assessment:
SAP SuccessFactors and Microsoft Teams integration brings even more opportunities. For example, once the interview is complete, interviewers can quickly provide their evaluation and skills assessments of the applicant in Microsoft Teams. Direct integration allows data within Microsoft Teams to be synchronized to SAP SuccessFactors Recruiting in real time, ensuring the candidate review is up to the date and more accurate. These new features help to timely completion of assessments and accelerate the candidate process, and enable interviewers to efficiently prepare and evaluate candidates quickly, without a need to leave the tools (Teams) they are working in.
Thank you for reading this blog. If you are interested to know more about the SAP SuccessFactors AI capabilities and want to implement the same on your HR platform, we will be happy to assist you further. Contact me and my team via the contact form.
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Digital HR Insights CommunityIndrajit is a Solution Consultant at Tietoevry, certified in SAP SuccessFactors Recruiting. He works with clients to understand their business requirements and provides customized solutions that meet their needs. He helps them achieve HR transformation with SAP SuccessFactors Solutions, a leading cloud-based HXM suite that enhances employee experience and performance.